Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Monthly or yearly payments are accepted on all plans by credit card, e-check or direct transfer. All transactions are securely processed by 2Checkout.com or PayPal.
Q. What currency are your listed prices in?
All of our prices are listed in USD but payments can be made in the currency of your choice. When payment is made they will be automatically be converted to USD using current exchange rates.
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use?
A. The control panel we use is called cPanel.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. How long does it take to setup my account?
A. Accounts are normally setup in less than an hour.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. In an attempt to minimize abuse they are not offered by default. If required, caged SSH can be setup by request.
Q. Can I password protect directories?
A. Yes you can password protect directories within cPanel.
DNS
Q. Can I register a domain name through this site?
A. Yes, we will register the domain on your behalf. Registration details will be provided to you after the domain registration has been completed.
Q. Can I renew my domain though this site?
A. No. Renewals must be done through your domain registrar.
Q. If I purchase a domain name somewhere else will it work with a hoting plan purchased here?
A. Yes. You will have to change the name servers associated with the domain to the ones provided in your welcome email.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail. If you have lost your welcome email you can contact us requesting your dns.
Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/support/docs/index.htm
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you
will see a place to manage and add sub-domains.
FTP
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the local path to python?
A. The path to python is /usr/local/bin/python
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. Pont your browser at: www.yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 5.2.5.
Q. What version of MySQL are you using?
A. We are using version 4.1.22-standard-log.
Q. What version of cPanel Pro are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel Pro version.
Billing
Q. How do I get my money back if I use the 30 day guarantee?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Once your account has been setup your payment will automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include the following statement:"I give you permission to delete my website and all of it's content."
Subdomains
READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
No Answers?
If this FAQ has failed to answer any of your questions please send us an email. We would be happy to provide you with any information needed.
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